General Conditions of Carriage

Stopover

means a deliberate interruption of the journey by the passenger, at a point between
the place of departure and the place of destination, which has been agreed to in
advance by Carrier.

Authorized Agent

means a passenger sales agent who has been appointed by Carrier to represent the
Carrier in the sale of air passenger transportation over the services of the Carrier and,
when authorized, over the services of other air carriers.

Baggage

means such articles, effects and other personal property of a passenger as are
necessary or appropriate for his wear, use, comfort or convenience in connection with
the trip. Unless otherwise specified, it includes both checked and unchecked baggage
of the passenger.

Checked Baggage

means baggage of which Carrier takes sole custody and for which Carrier has issued
a baggage check.

Unchecked Baggage

means any baggage of the passenger other than checked baggage. These baggage
remain under the responsibility of the passenger.

Ticket

means the document entitled "Passenger Ticket and Baggage Check” issued by or on
behalf of Carrier and includes the Conditions of Contract and notices and the flight and
passenger coupons contained therein.

Conjunction Ticket

means a ticket issued to a passenger in conjunction with another ticket which together
constitute a single contract of carriage.

Baggage check

means those portions of the ticket, which relate to the carriage of the passenger's
checked baggage.

Convention

means whichever of the following instruments is applicable to the contract of carriage :

- the Convention for the unification of certain rules relating to international carriage
by air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw
Convention).

- the Warsaw Convention as amended at the Haye on 28 September 1955.

- the complementary Warsaw Convention as amended at the Guadalajara on 18
September 1961.

- the Protocol of Montreal n° 1,2 and 4 (1975).

- European Regulation 2027/37 of 17th October 1997

Flight Coupon

means that portion of the ticket that bears the notation "good for passage" and
indicates the particular places between which passenger is entitled to be carried.

Passenger coupon or Passenger receipt

means that portion of the ticket issued by or on behalf of Carrier, which is so marked
and which ultimately is to be retained, by the passenger.

Damage

includes death, injury, delay, loss, partial loss or other damage of whatsoever nature
arising out of or in connection with carriage or other services performed by Carrier
incidental thereto.

Special Drawing Right (SDR)

The SDR (Special Drawing Right) is the unit of account of the International Monetary
Fund. Its value in a given currency is calculated periodically by taking the five USD,
DEM, JPY, FRF and GBP inter-bank rate equivalents of that currency, each of which
is weighted by a coefficient as follows : USD 0.572; DEM 0.453; JPY 31.87; FRF
0.80; GBP 0.0812, and the total of the five amounts thus obtained is 1 SDR
(01/08/93).

Agreed stopping places

means those places, except the place of departure and the place of destination, set
forth in the ticket or shown in Carrier's timetables as scheduled stopping places on the
passenger's route.

Baggage identification tag

means a document issued by Carrier solely for identification of checked baggage.

Days

means calendar days, including all seven days of the week; provided that, for the
purpose of notification, the day upon which notice is dispatched shall not be counted,
and that for purposes of determining duration of validity the day upon which the ticket
is issued, or flight commenced, shall not be counted.

Passenger

means any person. except members of the crew, carried or to be carried in an aircraft
with the consent of Carrier.

Carrier's Regulations

means rules, other than these Conditions, published by Carrier and in effect on date of
ticket issue, governing carriage of passengers and/or baggage and shall include
applicable tariffs in force.

Carrier

includes the air carrier issuing the ticket and all air carriers that carry or undertake to
carry the passenger and/or his baggage hereunder.

1. General

(a) Except as provided in Paragraphs 2. 3. 4. of this Article, these Conditions of
Carriage apply to all carriage by air of passengers and baggage, performed by Carrier
for reward.

(b) These Conditions also apply to gratuitous and reduced fare carriage except to the
extent that Carrier has provided otherwise in its Regulations, or in the relevant
contracts, passes or tickets.

(c) These General Conditions of Carriage include the application by the Carrier of the
European Regulation (CE) n° 2027, dated October 9th of 1997, which relates to the
responsibility of the Carrier in case of accident.

2. Charters

If carriage is performed pursuant to a charter agreement, these Conditions apply only
to the extent they are incorporated by reference by the terms of the charter agreement
and the charter ticket.

3. Overriding law

To the extent that any provision contained or referred to herein is contrary to anything
contained in the Convention, where applicable and in any applicable laws, government
regulations, orders or requirements that cannot be waived by agreement of the
parties, such provision shall not apply. The invalidity of any provision shall not affect
the validity of any other provision.

4. Conditions prevail over regulations

Except as provided herein, in the event of the inconsistency between these Conditions
and Carrier's Regulations, these Conditions shall prevail, except where tariffs in force
in the United States or Canada apply, in which case the tariffs shall prevail.

1. Requirement for ticket

(a) Ticket prima Facie evidence of contract
The ticket constitutes prima facie evidence of the contract of carriage between Carrier
and the passenger named on the ticket. Carrier will provide carriage only to the
passenger holding such ticket, or holding, as proof of payment or part payment, any
other document issued by Carrier of its Authorized Agent.

(b) The ticket is and remains at all times the property of the issuing Carrier.
The conditions of contract contained in the ticket are a summary of some of the
provisions of these conditions of carriage.

(c) A person shall not be entitled to be carried on a flight unless that person presents a
ticket valid and duty issued in accordance with Carrier's Regulations and containing
the flight coupon for that flight and all other unused flight coupons and the passenger
coupon. A passenger shall furthermore not be entitled to be carried if the ticket
presented is mutilated or if it has been altered otherwise than by Carrier or its
authorized Agent.

(d) Loss, mutilation, etc. of ticket
In case of loss or mutilation of a ticket, or part thereof, or non-presentation of a ticket
containing
the passenger coupon and all unused flight coupons, the issuing Carrier may at the
passenger's request and subject to Carrier's Regulations, replace such ticket or part
thereof by issuing a new ticket on receipt of proof satisfactory to Carrier that a ticket
valid for the flights in question was duty issued.

(e) Ticket not transferable
A ticket is not transferable, if a ticket is presented by someone other than the person
entitled to be carried hereunder or to a refund in connection therewith. Carrier shall not
be liable to the person so entitled if in good faith it provides carriage or makes a refund
to the person presenting the ticket.

2. Period of validity

(a) In the respect of the Conditions mentioned with the fare paid, a ticket is valid for
carriage for one year from the date of commencement of travel or if no portion of the
ticket is used, from the date of issue thereof, except as otherwise provided in the
ticket, these Conditions or Carrier's Regulations.

(b) Extension of validity

If a passenger is prevented from travelling within the period of validity of the ticket
because Carrier :
(i) cancels the flight on which the passenger holds a reservation : or
(ii) omits a scheduled stop, being the passenger's place of departure, place of
destination or a stopover,
(iii) fails to operate a flight reasonably according to schedule : or
(iv) causes the passenger to miss a connection : or
(v) substitutes a different class of service : or
(vi) is unable to provide previously confirmed space :
the validity of such passenger's ticket will be extended until Carrier's first flight on
which space is available in the class of service for which the fare has been paid.

(c) when a passenger holding a ticket is prevented from travelling within the period of
validity of the ticket because at the time such passenger requests reservations Carrier
is unable to provide space on the flight, the validity of such passenger's ticket will be
extended in accordance with Carrier's Regulations.

(d) when a passenger after having commenced his or her journey is prevented from
travelling within the period of validity of the ticket by reason of illness, Carrier will
extend (provided such extension is not produced by Carrier's Regulations applicable
to the fare paid by the passenger) the period of validity of such passenger's ticket until
the date when the passenger becomes fit to travel according to a medical certificate,
or until Carrier's first flight after such date from the point where the journey is resumed
on which space is available in the class of service for which the fare has been paid.
When the flight coupons remaining in the ticket involve one or more stopovers, the
validity of such ticket, subject to Carrier's Regulations, will be extended for not more
than three months from the date shown on such certificate, in such circumstances.
Carrier will extend similarly the period of validity of tickets of other members of the
passenger's immediate family accompanying an incapacitated passenger.

(e) if the event of death of a passenger en route, the tickets of the persons
accompanying the passenger may be modified by waiving the minimum stay or
extending the validity. in the event of a death in the immediate family of a passenger
who has commenced travel, the passenger's tickets and those of his or her immediate
family accompanying the passenger may be likewise modified. Any such modification
shall be made upon receipt of a proper death certificate and any extension of validity
shall be for a period no longer than 45 days from the date of the death.

3. Flight coupon sequence

(a) Carrier will honour flight coupons only in sequence from the place of departure as
shown on the ticket.

(b) The ticket may not be valid and Carrier may not honour the passenger's ticket if the
first flight coupon for international travel has not been used and the passenger
commences his or her journey at any stopover or agreed stopping place.

(c) Each flight coupon will be accepted for carriage in the class of service specified
therein on the date and flight for which accommodation has been reserved. When
flight coupons are issued without a reservation being specified thereon, space will be
reserved on application subject to the conditions of the relevant fare and the
availability of space on the flight applied for.

4. Name and address of carrier

Carrier's name may be abbreviated in the ticket. Carrier's address shall be deemed to
be the airport of departure shown opposite the first abbreviation of Carrier's name in
the Carrier box in the ticket.

Stopovers may be permitted at agreed stopping places subject to government
requirements and Carrier's Regulations.

1. General

Fares apply only for carriage from the airport at the point of origin to the airport at the
point of destination. Fares do not include ground transport service between airports
and between and town terminals, unless provided by Carrier without additional charge.

2. Applicable fares

Applicable fares are those published by or on behalf of Carrier or, if not so published,
constructed in accordance with Carrier's Regulations. Subject to government
requirements and Carrier's Regulations, the applicable fare is the fare for the flights in
effect on the date of commencement of the carriage covered by the first flight coupon
of the ticket. When the amount that has been collected is not the applicable fare the
difference shall be paid by the passenger, or as the case may be, refunded by Carrier,
in accordance with Carrier's Regulations.

3. Routing

Unless otherwise provided in Carrier's Regulations, fares apply only to routing
published in connection therewith. If there is more than one routing at the same fare,
the passenger may specify the routing prior to the issue of the ticket. If no routing is
specified. Carrier may determine the routing.

4. Taxes and charges

Any tax or charges imposed by government or other authority, or by the operator of an
airport, in respect of a passenger or the use by a passenger of any services of
facilities will be in addition to the published fares and charges and shall be payable by
the passenger, except as otherwise provided in carrier's Regulations.

5. Currency

Fares and charges are payable in any currency acceptable to Carrier. When payment
is made in a currency other than the currency in which the fare is published, such
payment will be made at the rate of exchange established in accordance with Carrier's
Regulations.

(a) Reservations are not confirmed until recorded as accepted by Carrier or its
authorized Agent.

(b) As provided in Carrier's Regulation, certain fares may have conditions which limit
or exclude the passenger's right to change or cancel reservations.

2. Ticketing time limits

If a passenger has not paid for his ticket (or made credit arrangements with Carrier)
prior to the specified ticketing time limit. Carrier may cancel the reservation.

3. Personal data

The passenger recognizes that personal data has been given to Carrier for the
purposes of making a reservation for carriage, obtaining ancillary services and
facilitating immigration and entry requirements. For these purposes the passenger
authorizes Carrier to retain such data and to transmit it to its own offices,
governmental authorities, other carriers or the providers of such services, in whatever
country they may be located.

4. Seating

Carrier does not guarantee to provide any particular seat in the aircraft and the
passenger agrees to accept any seat that may be allotted on the flight in the class of
service for which the ticket has been issued.

5. Service charge when space not occupied

A service charge, in accordance with Carrier's Regulations, may be payable by a
passenger who fails to use space for which a reservation has been made.

6. Reconfirmation of reservations

Onward or return reservations may be subject to the requirement to reconfirm the
reservation in accordance with and within the time limits specified in Carrier's
Regulations. Failure to comply with any such requirement may result in cancellation of
any onward or return reservations.

7. Cancellation of onward reservations made by Carrier

If a passenger does not use a reservation and fails to advise Carrier, Carrier may
cancel or request cancellation of any onward or return reservations.

The passenger shall arrive at Carrier's check-in location and boarding gate sufficiently
in advance of flight departure to permit completion of any Government formalities and
departure procedures and in any event not later than the time that may be indicated by
Carrier. If the passenger fails so to arrive in time at Carrier's check-in location or
boarding gate or appears improperly documented and not ready to travel. Carrier may
cancel the space reserved for him and will not delay the flight. Carrier is not liable to
the passenger for loss or expense due to the passenger's failure to comply with the
provisions of this Article.

1 . Right to refuse carriage

Carrier may refuse carriage of any passenger or passenger's baggage for reasons of
safety or if, in the exercise of its reasonable discretion, Carrier determines that :

(a) such action is necessary in order to comply with any applicable laws, regulations or
orders of any state or country to be flown from, into or over : or

(b) the conduct, age or mental or physical state of the passenger is such as to:
(i) require special assistance of Carrier not asked previously
(ii) cause discomforts or make himself or herself objectionable to other
passengers: or
(iii) involve any hazard or risk, to himself or herself or to other persons or to
property: or

(c) such action is necessary because the passenger has failed to observe the
instructions of Carrier: or

(d) the passenger has refused to submit to a security check: or

(e) the applicable fare or any charges or taxes payables have not been paid, or credit
arrangements agreed between Carrier and the passenger (or the person paying for
the ticket) have not been complied with: or

(f) the passenger does not appear to be properly documented: or

(g) the ticket presented by the passenger
(i) has been acquired unlawfully or has been purchased from an entity other
than the issuing Carrier or its authorized Agent: or
(ii) has been reported as being lost or stolen : or
(iii) is a counterfeit ticket: or
(iv) any flight coupon has been altered by anyone other than Carrier or its
authorized Agent, or has been mutilated:
In such cases, carrier reserves the right to retain suck ticket.

(h) the person presenting the ticket cannot prove that he or she is the person named
in the Name of Passenger box, and Carrier reserves the right to retain such tickets.

2. Limitation on carriage

Acceptance for carriage of unaccompanied children, incapacitated persons, Pregnant
women or persons with illness may be subject to prior arrangement with Carrier, in
accordance with Carrier's Regulations.

1. Items unacceptable as baggage

(a) the passenger shall not include in his or her baggage:

(i) items, which do not constitute baggage as, defined in Article 1 hereof;
(ii) items which are likely to endanger the aircraft or persons or property on
board the aircraft, such as those specified in the Dangerous Goods
Regulations of the International Civil Aviation Organization (ICAO) and the
international Air Transport Association (IATA), and its Carrier's
Regulations. (Further information is available from Carrier on request):
(iii) items the carriage of which is prohibited by the applicable laws, regulations
or orders of any state to be flown from, to or over, or scheduled stopping
places;
(iv) items which in the opinion of Carrier are unsuitable for carriage by reason of
their weight, size or character, such as fragile or perishable items;
(v) live animals, except as provided for in Paragraph 10 of this Article.

(b) firearms and ammunition other than for hunting and sporting purposes are
prohibited from carriage as baggage. Firearms and ammunition for hunting and
sporting purposes may be accepted as checked baggage in accordance with Carrier's
regulations. Firearms must be unloaded with the safety catch on, and suitably packed.
Carriage of ammunition is subject to ICAO and IATA Dangerous Goods Regulations.

(c) the passenger shall not include in checked baggage fragile or perishable items,
money, jewellery, precious metals, silverware, negotiable papers, securities or other
valuables, business documents, passports and other identification documents or
samples.

(d) weapons such as antique firearms, swords, knives and similar items may be
accepted as checked baggage, in accordance with Carrier's Regulations, but will not
permitted in the cabin.

(e) if any items referred to in Subparagraphs (a) or (b) of this Paragraph are carried,
whether or not they are prohibited from carriage as baggage, the carriage thereof shall
be subject to the charges, limitations of liability and other provisions of these
Conditions applicable to the Carriage of baggage.

2. Right to refuse carriage

(a) carrier may refuse carriage as baggage of such items described in Paragraph 1 of
this Article as are prohibited from carriage as baggage and may refuse further carriage
of any such items on discovery thereof.

(b) carrier may refuse to carry as baggage any item because of its size, shape, weight
or character.

(c) unless advance arrangements for its carriage have been made with Carrier. Carrier
may carry on later flights baggage which is in excess of the applicable free allowance.

(d) carrier may refuse to accept baggage as checked baggage unless it is properly
packed in suitcases or other suitable containers to ensure safe carriage with ordinary
care in handling.

3. Right of search

For reasons of safety and security, Carrier may request the passenger to permit a
search to be made of his or her baggage, and may search or have searched the
passenger's baggage in his or her absence if the passenger is not available, for the
purpose of determining whether he or she is in possession of or whether his or her
baggage contains any item described in Paragraph 1(a) above or any arms or
munitions which have not been presented to Carrier in accordance with Paragraph
1(b) above. If the passenger is unwilling to comply with such request Carrier
may refuse to carry the passenger or baggage. If the search of the baggage has for
consequence a damage for the passenger, it’s baggage or it’s content, the carrier will
not be liable of such damages, except in case of wilful misconduct or gross
negligence.

4. Checked baggage

(a) Upon delivery to Carrier of baggage to be checked. Carrier shall take custody
thereof and issue a baggage identification tag for each piece of checked baggage.

(b) If baggage has no name, initials or other personal identification, the passenger
shall affix such personal identification to the baggage prior to acceptance.

(c) Checked baggage will be carried on the same aircraft as the passenger, unless
Carrier decides that this is impracticable, in which case Carrier will carry the checked
baggage on Carrier's next flight on which space is available.

5. Free baggage allowance

Passengers may carry free of charge baggage as specified and subject to the
conditions and limitations in Carrier's Regulations.

6. Excess baggage

The passenger shall pay a charge for the carriage of baggage in excess of the free
baggage allowance at the rate and in the manner provided in Carrier's Regulations.

7. Excess value declaration and charge

(a) If in accordance with Carrier's Regulations Carrier offers an excess valuation
facility, a passenger may declare a value for checked baggage in excess of the
applicable liability limits. If the passenger makes such a declaration the passenger
shall pay any applicable charges.

(b) Carrier will refuse to accept an excess value declaration on checked baggage
when a portion of the carriage is to be provided by another Carrier, which does not
offer the facility.

8. Unchecked baggage

(a) Baggage, which the passenger carries on to the aircraft, must fit under the seat in
front of the passenger or in an enclosed storage compartment in the cabin. Items
determined by Carrier to be of excessive weight or size will not be permitted in the
cabin.

(b) Objects not suitable for transport in the cargo compartment (such as delicate
musical instruments and the like) will only be accepted for transportation in the cabin
compartment if due notice has been given in advance and permission granted by
Carrier. The transport of such objects may be charged for separately.

9. Collection and delivery of baggage

(a) The passenger shall collect his or her baggage as soon as it is available for
collection at places of destination or stopover.

(b) Only the bearer of the baggage check and identification tag, delivered to the
passenger at the time the baggage was checked, is entitled to delivery of baggage.
Failure to exhibit the baggage identification tag shall not prevent delivery provided the
baggage check is produced and the baggage is identified by other means.

(c) If a person claiming the baggage is unable to produce the baggage check and
identify the baggage by means of a baggage (identification) tag, Carrier will deliver the
baggage to such person only on condition that he or she establishes to Carrier's
satisfaction his or her right thereto, and if required by Carrier, such person shall
furnish adequate security to indemnify Carrier for any loss, damage or expense which
may be incurred by Carrier as a result so such delivery.

(d) Acceptance of baggage by the bearer of the baggage check without complaint at
the time of delivery is prima facie evidence that the baggage has been delivered in
good condition and in accordance with the contract of carriage.

10. Animals

(a) Animals such as dogs, cats, household birds and other pets, when properly crated
and accompanied by valid health and vaccination certificates, entry permits, and other
documents required by countries of entry or transit will, with the advance agreement of
Carrier, be accepted for carriage, subject to Carrier's Regulations.

(b) If accepted as baggage, the animal, together with its container and food carried,
shall not be included in the free baggage allowance of the passenger but constitute
excess baggage, for which the passenger shall pay the applicable rate.

(c) Guide dogs, accompanying sight/hearing impaired and physically handicapped
passengers together with containers and food, will be carried free of charge in addition
to the normal free baggage allowance, subject to Carrier's Regulations.

(d) Acceptance for carriage of animals is subject to the condition that the passenger
assumes full responsibility for such animal. Carrier shall not be liable for injury to or
loss, delay, sickness or death of such animal in the event that it is refused entry into or
passage through any country, state or territory.

1. Schedules

Carrier undertakes to use its best efforts to carry the passenger and his baggage with
reasonable dispatch and to adhere to published schedules in effect on the date of
travel.

2. Cancellation. changes of schedules, etc.

If due to circumstances beyond its control Carrier cancels or delays a flight, is unable
to provide previously confirmed space, fails to stop at a passenger's stopover or
destination point, or causes the passenger to miss a connecting flight in the limits of a
sole carriage, on which the passenger holds a reservation, Carrier shall either:

(a) carry the passenger on another of its scheduled passenger services on which
space is available; or

(b) reroute the passenger to the destination indicated on the ticket or applicable
portion thereof by its own scheduled services or the scheduled services of another
carrier, or by means of surface transportation. If the sum of the fare, excess baggage
charge and any applicable service charge for the revised routing is higher than the
refund value of the ticket or applicable portion thereof, Carrier shall require no
additional fare or charge from the passenger and shall refund the difference if the fare
and charges for the revised routing are lower: or

(c) make a refund in accordance with the provisions of Article XI; and shall be under
no further liability to the passenger.

3. Except in the case of its acts or omissions done with intent to cause damage or
recklessly and with knowledge that damage would probably result, Carrier shall not be
liable for errors or omissions in timetables or other published schedules, or of
representations made by employees, agents or representatives of Carrier as to the
dates or times of departure or arrival or as to the operation of any flight.

1. General

On failure by Carrier to provide carriage in accordance with the contract of carriage, or
where a passenger requests a voluntary change of his or her arrangements, refund for
an unused ticket or portion thereof shall be made by Carrier in accordance with this
article and with Carrier's Regulations.

2. Person to whom refund will be made

(a) Except as hereinafter provided in this Paragraph, Carrier shall be entitled to make
refund either to the person named in the ticket, or to the person who has paid for the
ticket upon presentation of satisfactory proof.

(b) If a ticket has been paid for by a person other than the passenger named in the
ticket, and Carrier has indicated on the ticket that there is a restriction on refund,
Carrier shall make a refund only to the person paying for the ticket or to that person's
order.

(c) Except in the case of lost tickets, refunds will only be made on surrender to Carrier
of the passenger coupon or passenger receipt and surrender of all unused flight
coupons.

(d) A refund made to anyone presenting the passenger coupon or passenger receipt
and all unused flight coupons and holding himself out as a person to whom refund
may be made in terms so sub-paragraphs (a) or (b) of this paragraph shall be deemed
a proper refund and shall discharge Carrier from liability and any further claim for
refund.

3. Involuntary refunds

If Carrier cancels a flight, fails to operate a flight reasonably according to schedule,
fails to stop at a point to which the passenger is destined or ticketed to stop over, is
unable to provide previously confirms space or causes the passenger to miss a
connecting flight on which the passenger holds a reservation, the amount of the refund
shall be :

(i) if no portion of the ticket has been used, an amount equal to the fare paid:
(ii) if a portion of the ticket has been used, the refund will be the higher of (a)
the one way fare (less applicable discounts and charges) from point of
interruption to destination or point of next stopover, or of (b) the difference
between the fare paid and the fare for the transportation used.

4. Voluntary refunds

If the passenger wishes and is in it’s right to ask for a refund of his or her ticket for
reasons other than those set out in Paragraph 3 of this Article the amount of the
refund shall be :

(i) if no portion of the ticket has been used, an amount equal to the fare paid,
less any applicable service charges or cancellation fees ;
(ii) if a portion of the ticket has been used, the refund will be an amount equal
to the difference between the fare paid and the applicable fare for the
travel between the points for which the ticket has been used, less any
applicable service charges or cancellation fees.

5. Refund of lost ticket

If a ticket or portion thereof is lost, refund will be made in the limit of 12 months from
the date of the loss, on proof or loss satisfactory to Carrier and upon payment of any
applicable service charge, on condition :

(i) that the lost ticket, or portion thereof, has not been used, previously
refunded or replaced, and
(ii) that the person to whom the refund is made undertakes, in such form as
may be prescribed by carrier, to repay to Carrier the amount refunded in
the event and to the extent that the lost ticket or portion thereof is used by
any person or that refund thereof is made to any person in possession of
the ticket.

6. Right to refuse refund

(a) After the expiry of the validity of the ticket, Carrier may refuse refund when
application therefore is made later than the time prescribed in Carrier's Regulations.

(b) Carrier may refuse refund on a ticket which has been presented to Carrier or to
Government officials of a country as evidence of intention to depart therefrom, unless
the passenger establishes to Carrier's satisfaction that he or she has permission to
remain in the country or that he or she will depart therefrom by another means of
transport.

(c) The Carrier may also refuse refund on a ticket when :
(i) a passenger who is not permitted to enter in the country is carried back to
the embarking port,
(ii) the document has been stolen, falsified or counterfeited,
(iii) a ticket has the mention “not refundable”.

7. Currency

All refunds will be subject to Government laws, rules and regulations or orders of the
country in which the ticket was originally purchased and of the country in which the
refund is being made. Subject to the foregoing provision, refunds will normally be
made in the currency in which the ticket was paid for, but may be made in another
currency in accordance with Carrier's Regulations.

8. By whom ticket refundable

Voluntary refunds will be made only by the Carrier, which originally issued the ticket,
or by its Agent if so authorized.

1.If the passenger conducts himself aboard the aircraft so as to endanger the aircraft
or any person or property on board, or obstructs the crew in the performance of their
duties, or fails to comply with any instruction of the crew, or behaves in a manner to
which other passengers may reasonably object, Carrier may take such measures as it
deems necessary to prevent continuation of such conduct, including restraint of the
passenger.

2. The passenger may not operate aboard the aircraft portable radios, electronic
games or transmitting devices including radio controlled toys, and walkie-talkies. The
passenger shall not operate any other electronic devices on board without Carrier's
permission, except that portable recorders, hearing aids and heart pacemakers may
be used.

If in the course of concluding the contract of carriage by air, Carrier also agrees to
make arrangements for the provision of additional services, carrier shall have no
liability to the passenger except for negligence on its part in making such
arrangements.

1. General

The passenger shall be solely responsible for complying with all laws, regulations,
orders, demands and travel requirements of countries to be flown from, into or over,
and with Carrier's regulations and instructions. Carrier shall not be liable for any aid or
information given by any agent or employee of Carrier to any passenger in connection
with obtaining necessary documents or visas or complying with such laws, regulations,
orders, demands, and requirements, whether given in writing or otherwise; or for the
consequences to any passenger resulting from his failure to obtain such documents or
visas or to comply with such laws, regulations, orders, demands, requirements, rules
or instructions.

2. Travel documents

The passenger shall present all exit, entry, health and other documents required by
laws, regulations, order, is required to return a passenger to his point of origin or
elsewhere, owing to the passenger's inadmissibility into a country, whether of transit or
of destination. Carrier may apply to the payment of such fare any funds paid to Carrier
for unused carriage, or any funds of the passenger in the possession of Carrier. The
fare collected for carriage to the point of refusal of entry or deportation will not be
refunded by Carrier.

3. Refusal of entry

The passenger agrees to pay the applicable fare whenever Carrier, on Government
order, is required to return a passenger to his point of origin or elsewhere, owing to the
passenger’s inadmissibility into a country, whether of transit or of destination. Carrier
may apply to the payment of such fare any funds paid to Carrier for unused carriage,
or any funds of the passenger in the possession of Carrier. The fare collected for
carriage to the point of refusal of entry or deportation will not be refunded by Carrier.

4. Passenger responsible for fines, detention costs, etc.

If Carrier is required to pay or deposit any fine or penalty or to incur any expenditure
by reason of the passenger's failure to comply with laws, regulations, orders, demands
and travel requirements of the countries concerned or to produce the required
documents, the passenger shall on demand reimburse to Carrier any amount so paid
or deposited and any expenditure so incurred. Carrier may use towards such
expenditure any funds paid to Carrier for unused carriage, or any funds of the
passenger in the possession of Carrier.

5. Customs inspection

If required, the passenger shall attend inspection of his or her baggage, checked or
unchecked, by customs or other Government officials. Carrier is not liable to the
passenger for any loss or damage suffered by the passenger through failure to comply
with this requirement.

6. Security inspection

The passenger shall submit to any security checks by Government or airport officials
or by Carrier.

Carriage to be performed by several successive Carriers under one ticket, or under a
ticket and any conjunction ticket issued in connection therewith, is regarded as a
single operation. Each Carrier keeps responsibility of it’s performed transport.

1. Carriage hereunder is subject to the rules and limitations relating to liability
established by the Convention, as updated by the “IATA Inter Carrier Agreement” and
by the Council Regulation (EEC) n° 2027/97 dated October 9th of 1997 about the
liability of the Air Carrier in case of an accident.

2. The Carrier agrees to renounce any limit of liability in case of death, wounding or
any other bodily injured suffered by a passenger or it’s dependants, if the accident,
which caused the damage so sustained, took place on board the aircraft, or in the
course of any of the operations of embarking or disembarking passengers.
Also the Carrier agrees to renounce to prove that it has taken all necessary measures
to avoid the damage, or that it was impossible for it to take such measures for any
claim from the victim or its dependants if such a claim is less than, or equal to a global
amount of 100 000 SDR per passenger.
In case of an air accident, the person entitled to compensation, as identified, will be
offered advance payment to meet immediate needs, in proportion to the material hand
ship suffered. It being understood that such an advance payment shall not be less
than 15 000 SDR per passenger in case of death.

3. To the extent not in conflict with the foregoing and whether or not the Convention
applies :

(a) Carrier is liable for damage occurring on its own line. A Carrier issuing a ticket or
checking baggage over the lines of another Carrier does so only as agent for such
other Carrier. Nevertheless, with respect to checked baggage the passenger shall also
have a right of action against the first or last Carrier.

(b) Carrier is not liable for damage to unchecked baggage unless such damage is
caused by the negligence of Carrier. If there has been contributory negligence on the
part of the passenger. Carrier's liability shall be subject to the applicable law relating to
contributory negligence.

(c) Carrier is not liable for any damage arising from its compliance with any laws or
Government regulations, orders or requirements, or from failure of the passenger to
comply with the same.

(d) Except in the case of acts or omission done with intent to cause damage or
recklessly and with knowledge that damage would probably result, the liability of
Carrier in the case of damage to checked baggage shall be limited to SDR 17 per
kilogram and in the case of damage to unchecked baggage shall be limited to SDR
332 per passenger, provided that if in accordance with applicable law different limits of
liability are applicable such different limits shall apply. If the weight of the baggage is
not recorded on the baggage check. it is presumed that the total weight of the checked
baggage does not exceed the applicable free baggage allowance for the class of
service concerned, as provided in baggage allowance for the class of service
concerned, as provided in Carrier's Regulations. If in the case of checked baggage a
higher value is declared pursuant to Article IX Paragraph 7, the liability of Carrier shall
be limited to such higher declared value.

(e) Carrier's liability shall not exceed the amount of proven damages. Carrier shall
furthermore not be liable for indirect or consequential damages unless, and only if
local law requires, such damages are due to Carrier's gross negligence or willful
misconduct.

(f) Carrier is not liable for injury to a passenger or for damage to a passenger's
baggage caused by property contained in such passenger's baggage. Any passenger
whose property causes injury to another person or damage to another person's
property or to the property of Carrier shall indemnify Carrier for all losses and
expenses incurred by Carried as a result thereof.

(g) Carrier is not liable for damage to fragile or perishable items, money, jewelry,
precious metals, silverware, negotiable papers, securities, or other valuables,
business documents, passports and other identification documents, or samples, which
are included in the passenger's checked baggage.

(h) If a passenger is carried whose age or mental or physical condition is such as to
involve any hazard or risk to himself or herself, Carrier shall not be liable for any
illness, injury or disability, including death, attributable to such condition or for the
aggravation of such condition.

(i) Any exclusion or limitation of liability of Carrier shall apply to and be for the benefit
of agents, employees and representatives of Carrier and any person whose aircraft is
used by Carrier and such person's agents, employees and representatives. The
aggregate amount recoverable from Carrier and from such agents, employees,
representatives and person shall not exceed the amount of Carrier's limit of liability.

4. Unless so expressly provided nothing herein contained shall wave any exclusion or
limitation of liability of Carrier under the Convention or applicable laws.

1. Notice of claims

No action shall lie in the case of damage to checked baggage unless the person
entitled to delivery complains to Carrier forthwith after the discovery of the damage,
and, at the latest, within seven days from the date of receipt; and in the case of delay,
unless the complaint is made at the latest within 21 days from the date on which the
baggage has been placed at his disposal. Every complaint must be made in writing
and dispatched within the times aforesaid.

2. Limitation of actions

Any right to damages shall be extinguished if an action is not brought within two years
reckoned from the date of arrival at the destination, or from the date on which the
aircraft ought to have arrived, or from the date on which the carriage stopped. The
method of calculating the period of limitation shall be determined by the law of the
court seized of the case.

No agent, employee or representative of Carrier has authority to after, modify or waive any provision of
these Conditions of carriage.