F.A.Q

How much is baggage Allowance ?

For more details about bagage allowance, please consult baggage pages

What happens in case of excess baggage ?

For more details, consult checked baggage page

What can I bring into my baggages ?

The full list of prohibited goods or goods requiring prior clearance is shown in your travel documents. More details

What do I do if I can't find my baggage on arrival ?

Contact our staff on arrival and present your passenger and baggage receipts. An assessment will be made on the spot and a search will start immediately through "World Tracer". As soon as the baggage has been located, our staff will contact you and organise the delivery.

May I travel with my pet ?

More details on how to travel with pets

Problem with Internet Explorer 8

A compatibility issue is under investigation with IE8.

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