Pacific
Australia
  • Adelaide
  • Brisbane
  • Cairns
  • Canberra
  • Darwin
  • Gold Coast
  • Hobart
  • Melbourne
  • Perth
  • Sunshine Coast
  • Sydney
New Caledonia
  • Noumea
New Zealand
  • Auckland
  • Christchurch
  • Dunedin
  • Queenstown
  • Wellington
French Polynesia
  • Papeete
Vanuatu
  • Espiritu Santo
  • Port Vila
  • Tanna
Wallis and Futuna
  • Wallis Island
Europe
France
  • Bordeaux
  • Brest
  • Lyon
  • Marseille
  • Montpellier
  • Nantes
  • Nice
  • Paris
  • Strasbourg
  • Toulouse
Asia
Japan
  • Fukuoka
  • Nagoya
  • Oita
  • Okinawa
  • Osaka
  • Sapporo
  • Tokyo
North America
Canada
  • Toronto
  • Vancouver
United States
  • Dallas
  • Los Angeles
  • San Francisco
Australia
  • Adelaide
  • Brisbane
  • Cairns
  • Canberra
  • Darwin
  • Gold Coast
  • Hobart
  • Melbourne
  • Perth
  • Sunshine Coast
  • Sydney
New Caledonia
  • Noumea
New Zealand
  • Auckland
  • Christchurch
  • Dunedin
  • Queenstown
  • Wellington
French Polynesia
  • Papeete
Vanuatu
  • Espiritu Santo
  • Port Vila
  • Tanna
Wallis and Futuna
  • Wallis Island
France
  • Bordeaux
  • Brest
  • Lyon
  • Marseille
  • Montpellier
  • Nantes
  • Nice
  • Paris
  • Strasbourg
  • Toulouse
Japan
  • Fukuoka
  • Nagoya
  • Oita
  • Okinawa
  • Osaka
  • Sapporo
  • Tokyo
Canada
  • Toronto
  • Vancouver
United States
  • Dallas
  • Los Angeles
  • San Francisco

COVID-19: AIRCALIN ADAPTS SERVICES

OUR MEASURES FOR YOUR PROTECTION AND A SAFE JOURNEY

In view of the health crisis linked to covid-19, Aircalin is implementing the necessary measures to guarantee you a safe journey. You can find these measures under the  "Aircalin FlyCare" Program, which is updated regularly. 

FLYCARE

Aircalin is implementing all necessary measures to guarantee you a safe and healthy flight. These measures are called "Aircalin FlyCare" and are adjusted on a regular basis.  Aircalin has received the Diamond Award from APEX Health Safety powered by SimpliFlying, for the best measures implemented by airlines focusing on health & safety.

 

AIRCALIN RECOGNISED FOR ITS FLYCARE PROGRAM

 

In October 2021, Aircalin received the Diamond Award, the highest distinction in its category, from the APEX Health Safety powered by SimpliFlying, for the best measures put in place by airlines in the area of ​​health and safety. The Airline Passenger Experience Association (APEX) has recognized the commitment of Aircalin and all of its staff, in placing the health and safety of our customers at the heart of our priorities.

YOUR BOOKING

You do not need to visit our reservations office: check out our website aircalin.com for your ticket search, bookings and changes.


Our call centres are also available to answer your questions and assist you in making a booking. >All our contacts and opening hours

 

Travel with peace of mind by consulting the travel formalities for your destination. All the information in the travel formalities section below. 

MANDATORY TO WEAR A MASK

Wearing a surgical mask is mandatory during all stages of your journey, from check-in to the final destination, for all passengers travelling on a flight operated by Aircalin.  Washable masks and/or masks made of fabric are not authorized.                                                                            

 

For your personal comfort, we recommend that you bring several masks for your trip. 

AT THE AIRPORT

DEPARTURE

At the airport, measures have been put in place to guarantee optimal health and safety conditions for your journey:                        

  • Hydro-alcoholic gel dispensers are available at various airport points.
  • Reorganization of check-in and boarding to minimize contact. Displays, announcements and floor markings are used as reminders of the distancing measures.            
  • Wearing a mask from check-in to boarding.                    

In order to decrease your waiting time at our check-in desks, we recommend that you check-in online. This is available from 30 hours before your departure.

 

At the Hibiscus Lounge at Tontouta Airport. For health reasons, newspapers are no longer available. A Hydro-alcoholic gel dispenser is available to passengers at the entrance to the lounge.                              

 

ARRIVAL

Prior to disembarking the aircraft, announcements are made to facilitate disembarkation.

 

In the baggage arrival hall, displays, announcements and floor markings remind passengers of the distancing measures.

 

Hydro-alcohol gel dispensers are available.

ON BOARD

WEARING A MASK AND HYGIENE

Wearing a surgical mask is mandatory for all passengers travelling on board a flight operated by Aircalin. For your comfort, a health kit with mask and wipes is offered to you upon boarding.  

                                             

As the cabins are disinfected prior to the flight, our crew also spray passengers' hands when they enter the cabin with hydro-alcoholic gel on flights departing from Japan.                                                                    

To protect our crew and passengers, our crew is wearing a mask and is  frequently using hydro-alcoholic gel.                 

CLEANING OF THE CABINS

The daily cabin cleaning procedure is enforced before each departure.                                                                          

To ensure complete disinfection, a virucidal product is sprayed in the cabin and manually applied on contact surfaces.                                                                                        

This virucide is certified for aviation, approved by Airbus and approved by the New Caledonian Health Authority.

AIR QUALITY IN THE CABINS

The filters used on all Aircalin aircraft are the latest generation air filters, with very high efficiency and absorption capacity*.  

                                                             

They renew the air in the cabin every 3 minutes, filtering out particles, viruses and bacteria to 99.97%.    

 

The filtering complies with the highest health standards for operating theatres.                                                              

 

*HEPA filters High Efficiency Particulate Air

OUR SERVICE ON BOARD IN ALL CABINS

In order to limit contact and handling between passengers and flight attendants, our in-flight service offer has been modified in all cabins and the service reduced.      

                                                                                 

Medium-haul (2 to 4 hours) and Long-haul (more than 4 hours) flights

  • We limit movement in cabins and prefer to offer snack packs in Economy class.
  • Individual drinks are preferred.
  • Bar areas are no longer set up during the flight to avoid handling.
  • In response to health recommendations, we have suspended the offer of printed press and the sale of Duty Free items has been modified. 
  • To reduce contact, we have stopped distributing printed menus on board.

TRAVEL FORMALITIES DURING COVID-19

All travel formalities listed below that you must adhere to prior, during and on arrival.

 

Before your flight, check the travel documentation needed for your destination, while clicking on the following link : 

 

TO NEW CALEDONIA:

 

PCR test   DocMaskHome

 

 

The application decree n°2021-1201 dated  17 septembre 2021 is stating the following  for all passengers of 12 years old and over wishing to travel to New Caledonia : 

-Present their Travel Certification (issued by the Government of NC) :
o stating the agreement to proceed  to a Covid -19  test (PCR-RT, antigenic test or self-test performed under the supervision of a health professional) upon arrival in the territory;
o indicating the location of the seven-days/ 14-days period during which testing may be performed;
o stating the agreement to proceed  to a Covid -19  test (PCR-RT test, antigenic self-test performed under the supervision of a health professional) at the end of this period.
o To receive the Travel certification, the passenger must complete the online form. The Attestation must be presented at the check-in counter upon departure to New Caledonia.

 

 Form to be filled online and please present approval received from the governement at check in counters. Please keep the document to final destination.

 Aircalin and any other airline departing on your trip to New Caledonia will deny boarding to any passenger who does not present one of these documents.

- all the passengers will need to provide the proof of a  full  immunisation scheme  realized with one of the Covid 19 vaccines authorized by the European Commission :

- for the“ COVID-19 Vaccine Janssen ” : 28 days after the injection of one dose ;

- for the other vaccines: 7 days after the injection of the second dose,  except for the persons that have contracted the covid 19 virus, benefiting of  one dose only and this delay occuring after one dose only.

- for the passengers from 12 to 17 years old, or with medical contraindication listed in the decree n°2021-699 1rst June 2021, they will need to provide a negative PCR test realized 72h before departure or an antigenic test realized within 48h before travel. 

- at arrival, all passengers will have to stay in an adapted quarantine of 7 days. > more information

 

All passengers 12 years and older, must also: 

Present a negative RT- PCR test less than 72 hours old or a negative antigen test less than 48 hours old. This test will be checked by the air operator upon boarding

 Aircalin will deny boarding to passengers who do not present one or the other of these documents.

 

Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

> Learn more

 

 

TO FRANCE :

   

For the fully vaccinated passengers : 

  • A proof of their fully vaccinal status > More information
  • No obligation of an imperative reason to travel including for the minors travelling with them

 

For the non vaccinated passengers must provide :

  • For all travelers over 11 years old : a proof of a negative Covid 19 PCR test carried out within 72 hours before boarding (PCR test only). It is mandatory and will be requested upon boarding.
  • A certificate of exceptional travel from or to an overseas territory 
  •  An Health Declaration form testifying that you don’t present Covid symptoms.

 

  • Health Declaration form to be completed confirming that you have no COVID symptoms :

 

Download form

 

Download, print, complete and present at check in counters. Please keep the document to final destination.

 

  • A certificate of exceptional travel from or to an overseas territory subject to compelling reasons :

 

Dowlnload form

 

Download, print, complete and present at check in counters. Please keep the document to final destination.

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 
  • The European Health Pass, mandatory since August 9, 2021 for all interregional public transport travel, including domestic flights and train and TGV travel.

> Learn more

 

FROM NOUMEA TO WALLIS & FUTUNA :

PCR test

 

  • Passengers need to submit their demand to the COV for approval. The COV will confirm them with the precised travel formalities required (tests, selfconfinement etc..). Contact : cov@wallis-et-futuna.pref.gouv.fr
  • Travel authorisation is subject to imperious reasons only : medical, work or family
  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

> Learn more

 

 

TO FRENCH POLYNESIA :

 

PCR test   

All travelers are subject to the 3 mandatory conditions for non vaccinated passengers ( health, family, work):

 

  • Provide proof of a negative Covid 19 test  carried out within 72 hours before boarding. It is mandatory for all passengers of 11 years old and over and will be requested upon boarding.

 

Passengers vaccinated or immunised ( by a serologic test) : 

  • No quarantine needed
  • Covid test performed on arrival

Passengers not vaccinated or not immunised : 

  • 10 days of mandatory quarantine in Tahiti in a dedicated structure ( at the passenger charge)
  • Covid test performed at Day 0, Day 4 and Day 8

While boarding at Tontouta airport, all passengers will be requested  to present for boarding : 

- approved ETIS certificate (for vaccinated passengers) or conditionnal ETIS (for non vaccinated) with their authorization to board from the French Polynesia Authority received 2 days before departure

- Provide proof of a negative Covid 19 test   carried out within 72 hours before boarding

Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

> Learn more

 

TO AUSTRALIA :

 

All travelers are subject to the mandatory conditions:

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 
  • From 22 January 2021, if you are travelling to or transiting through Australia you must provide evidence of a negative COVID-19 (PCR) test translated both in french and english to your airline, taken 72 hours or less before your scheduled departure. The translation of the document must be requested at the test center while doing the test.

 

> Learn more

 

Rules for international arrivals into New South Wales :

Self-isolation and testing requirements are in place for fully vaccinated international passengers arriving in New South Wales. Fines apply if you don’t comply.

International passengers who are not fully vaccinated must enter hotel quarantine for 14 days.

For more information visit: nsw.gov.au/covid-19/travel-restrictions/international-travel-rules

 

 

 

 

HEALTH & SAFETY MEASURES APPLICABLE TO THE FOLLOWING COUNTRIES ON OUR NETWORK :

 

The passengers travelling to a non french country and requested to show a negative covid 19 PCR test for their travel, need to make sure to have a both french and english translation of the test. The translation of the document can be requested at the test center.

 

> New Zealand

 

> Japan

 

> Vanuatu

 

> French Polynesia

 

> Fiji

 

>Other destinations